Terms & Conditions
Booking Terms & Conditions for Hey Farm Barn
In these booking conditions, 'you' and 'your' means all people named on the booking (including anyone who is added or replaced at a later date). 'We', 'us' and 'our' means Hey Farm Barn, Hey Farm, Marsden HD7 6NJ.
Before booking, please read these booking conditions carefully and all the other information relevant to your booking, including:
- the property rental conditions (which means all information in any specific conditions or restrictions set out in the brochure and/or description of Hey Farm Barn); and
- the Important information section of the brochure, the website or any other publication we tell you about.
1 Making your booking
All bookings depend on Hey Farm Barn being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.
As long as Hey Farm Barn is available and we have received all the relevant payments, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you still owe for the booking. Your binding contract with us will begin when we issue the written confirmation. For bookings made within 14 days of the start date of your rental period, you will have a binding contract with us when we give spoken or email confirmation of your booking to you and you have made the appropriate payments to us. If we pay the deposit into our bank account, it will not mean we have accepted a booking.
We will give you your written confirmation either by post or by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case we will not have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.
When you book, you should pay the deposit amount then due by, bank transfer or by sending us a cheque. PAYMENT OF THE DEPOSIT IS AGREEMENT TO THE TERMS AND CONDITIONS OF BOOKING. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 10 weeks before the start of your rental period. However, if you book less than 10 weeks before the start of your rental period, we must receive full payment of the total cost when you make the booking.
If you do not make any payment due in relation to your booking by the appropriate date we, are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
We may increase or reduce our prices or correct mistakes in pricing at any time before we confirm your stay. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
All prices quoted or otherwise given to you include all charges and any UK taxes or government charges which may apply to your booking at the time it is made.
All prices are for Hey Farm Barn and are not on a per person basis.
4 Website details
We aim to make sure that the information on our website, in brochures and other promotional literature or material we produce and provide is as accurate as possible. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or website, or advertised elsewhere. We make reasonable efforts to make sure that information we give you about Hey Farm Barn and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about the property or its facilities and services, unless this was caused by our negligence.
5 If you change or cancel your booking
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing and we cannot guarantee that we will be able to meet your request. You must enclose a payment of £25 with this notice for each change and we will charge for any amendment at the current tariff, which may be different from the tariff when you booked your chosen arrangements. We may treat changes to your dates or accommodation as a cancellation of the original booking and so you will have to pay cancellation charges. Individual party members may be able to transfer their place to someone else introduced by you if they pay the charges shown above and as long as we are told at least two weeks before the commencement of the rental period. If we can make a transfer, you must pay all costs and charges before the transfer can take place.
b Full cancellations
If you have to, or want to, cancel your booking, you must phone us as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
Depending on your reason for cancellation, you may receive a refund of all money you have paid to us for your booking. We will keep a cancellation administration fee of £36 for each week or part of a week per booking.The conditions for getting a refund referred to above only apply if the cancellation applies to all members of your party. All prices are for the whole property and not on a per person basis.
Under your contract with r, to qualify for a refund you must have one of the following reasons and you may be asked to send evidence.
- Illness or pregnancy (we will need to see medical evidence that you or a member of the party is unfit to travel).
- Redundancy (as long as the employment has been a continuous with the same employer for at least two years).
- Jury or witness service (in a court of law).
- Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son-in-law or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother or fiancé or fiancée).
- Your home is damaged and cannot be lived in because of fire, storm, flood, subsidence or malicious damage.
- The police have asked you to stay at home, following a burglary at your home or place of business, during the period of your holiday or within the seven days before this.
- You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police (unless you can recover the cost of the lost booking from another source) or
- You are placed in quarantine.
Please note that all of the above reasons must have arisen after you made your booking and must not have been within your knowledge at the time of your booking.
You may also receive a full refund if you cannot reach Marsden due to snow or flood conditions or as a result of being involved in an accident while on the way here (This only applies if you have made every effort to try and complete your journey. You will need to produce evidence to us from the police or Highways Agency)
Although a refund is available in these circumstances, you may prefer to delay your arrival. In these cases, we will give you a 15% refund for each 24-hour delay (up to 72 hours maximum = 45%). For short breaks, we will give you a fixed refund of 45 % for all arrivals delayed for more than 24 hours.
In the cases above we may ask you to fill in a booking cancellation form which may need signing by a medical practitioner or employer. We may also need you to give us more information/evidence from other people (we will tell you at the time).
The following reasons for cancellation do not qualify for a refund as set out above. Suicide or attempted suicide, deliberate self-injury, the effect of alcohol or drugs, or any other reason which is not specifically referred to.
If the reason for cancellation does not fall within one of those given above, for example, you do not want to travel, your leave is cancelled by your employer (other than HM Forces or the police) and so on, you will have to pay a cancellation charge based on the number of days before the arrival date at Hey Farm Barn that we receive notice, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total stay cost by the time of your cancellation, you may have to make a further payment to cover the cancellation charge.
For the purpose of the table below, total cost means the total cost of the accommodation booking, including any extra items. You will still have to pay any booking fees, and administration fees for making any changes.
If you have already paid, booking fees and administration fees, we will not refund these if you cancel.
|Number of days before the start date of your stay that we receive your notice to cancel
||Cancellation charge (plus all booking fees or administration fees you owe)
|More than 70 days
||Full deposit (including any balance of the deposit due)
|29 to 70 days
||50% of the total cost or full deposit (including any balance of deposit due), whichever is greater.
|15 to 28 days
||75% of total cost
|14 days or less
||90% of total cost
|On arrival date or later
c Cutting short your stay (UK only)
You can also get a refund as set out above if you show that your stay in the UK is cut short for any of the reasons set out in b above. In this case, we will refund the appropriate percentage of the cost of your stay. This only applies if everyone from your party leaves the property. If your stay is cut short for medical reasons affecting any person in your party, you will need to produce a certificate from a local doctor, confirming that they needed to return home.
d Part cancellations
If only one person in your party needs to cancel, this will not normally affect the total cost of your booking. to cancel all or part of your trip, you must return all travel tickets or vouchers (for example, for ferries).
8 Cancellations or changes by us
We do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. We have the right to do so and if we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation - we will let you know about minor changes by post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.
9 Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including:
- strike, lock-out or labour dispute;
- natural disaster;
- acts of terrorism, war, riot or civil commotion;
- malicious damage;
- keeping to any law or governmental order, rule, regulation or direction;
- breakdown of equipment or machinery;
- insolvency or bankruptcy;
- fire, flood, snow or storm;
- difficulty or increased cost in getting workers, goods or transport; and
- other circumstances affecting the supply of goods or services.
We recommend you purchase holiday and/or travel insurance.
11 Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.
12 Arrival Departure and other matters
You can arrive at Hey Farm Barn at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact us. If you fail to do so, you may not be able to get into the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
You and all members of your party agree to keep Hey Farm Barn clean and tidy, to leave it in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted. You are responsible to us for the actual costs of any breakage or damage in or to the property - along with any extra costs that may result - which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs.
We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you. You also must not allow more than 4 people to stay in the property. And you cannot significantly change the number of adults or children during your stay. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you.
You must allow us or our representatives (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).
Pets are not allowed. Registered guide and support dogs belonging to those with sight and hearing difficulties are allowed. If you or any member of the party has an allergy, we cannot guarantee that a registered guide or support dog has not stayed in Hey Farm Barn nor can we accept any legal responsibility for any suffering as a result of animals having been there.
13 Damage / Minor Accidental Damage
You will be responsible to us for all damage or breakages caused by you and/or (whichever applies) genuine members of your party to the property or its contents (including the cost of any work needed to put this right). This may include responsibility for paying for this damage. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify us immediately.
14 Special requests
If you have any special requests, you must let us know when you make a booking and confirm them in writing. We cannot guarantee that any request will be met. Confirmation that we have noted a special request, or the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.
15 Governing law
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.